If you'd like to speak with someone over the phone, you can call us during the times listed below. You'll get five free calls per month. After this, fees may apply.
- Monday to Thursday: 7am - 9pm
- Friday: 7am - 8pm
- Weekends and selected public holidays*: 8am - 4:30pm
*Closed public holidays: Good Friday, Easter Sunday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.
If you’re an existing customer, you can login to internet banking or the mobile app and send us a secure message. You can expect a reply within three working days.
Other ways to bank
Holiday payment information over the Queen's Birthday
If you’re expecting money to come in or go out over the Queen's Birthday, please be aware that public holidays will affect payment timings.
Tax certificates for year ending 31 March 2019
If you've earned more than $50 credit interest in the last tax year, we've sent your tax certificate to you in the post. These were mailed on 11 April 2019.
If you haven't received your tax certificate by the end of April, please contact us.
Other phone numbers
If you've got general credit card enquiries you can call us during the times listed below.
If your card has been lost or stolen within New Zealand or overseas, you can call us anytime and we’ll cancel your card immediately.
Monday to Thursday: 7am - 9pm
Friday: 7am - 8pm
Weekends and selected public holidays*: 8am – 4:30pm
*Closed public holidays: Good Friday, Easter Sunday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.
If you’re a Loaded for Travel card customer and need to contact us, you can call us anytime 24 hours a day, seven days a week.
Our International team can help with foreign accounts and international transactions. They are available anytime between 8:30am and 5pm, Monday to Friday.
Freephone 0800 222 490
From overseas +64 4 460 9290
Note: If calling from overseas in regards to a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33
House, contents and car insurance
For claims or general enquiries, call 0800 222 491 between 8:30am - 5pm, Monday to Friday. If it's an emergency, we're available 24 hours a day, seven days a week.
Life & Living, home loan and credit card repayment insurance
For claims or general enquiries, call between 8:30am - 5pm, Monday to Friday:
If your life insurance policy was issued before 14 November 2012 or your credit card repayment insurance policy before 10 April 2011, it would have been provided by Cigna Life Insurance. For claims and general enquiries, call 0800 154 805 between 8am - 6pm, Monday to Friday.
Travel insurance for credit cards
For claims enquiries, call Tower Insurance Limited between 8am - 5pm, Monday to Friday:
If it's an emergency or you're calling from overseas, call +64 9 985 5000 24 hours a day, seven days a week.
To extend cover for a specified item valued at more than $1,500 or to see if your pre-existing medical conditions can be covered, call 0800 845 010 between 8:30am - 6pm, Monday to Friday.
Have you got some feedback for us? Maybe you’d like to give us a compliment about a great experience you’ve had, make a complaint, or have some feedback about something else. Whatever the reason, we’d like to hear from you. And if you have a problem, we want to put things right. Find out more
For all media enquiries, please contact:
External Communications Manager
Private Bag 39888
Wellington mail Centre
Lower Hutt 5045